When Should You Outsource?

Outsourcing technology support is an effective way to gain expert assistance for your short-term needs:

  • If your organization is going through a change and you need guidance for managing the user side of change;
  • If you have decided to upgrade current technolgy and would benefit from expert assistance;
  • If your staff would benefit from a technology training class or webinar to enhance their knowledge on a particular subject;
  • If you have a new employee who needs training assistance to get up to speed on core software;
  • If you need temporary or periodic technical assistance to supplement your in-house staff;
  • If you need help assessing business processes to be sure your technology products are being utilized appropriately;
  • If you want help with custom development including document templates, forms or macros for your Microsoft Office applications;
  • If you would like some help with the development of software user guides, presentations, or policy and procedure manuals.
Training Made Easy

LegalCATS specializes in all areas of training and user support and can assist with training project management, project planning, instructional design, courseware development, delivery of educational sessions including instructor-led classes (onsite), webinars or remote sessions, Train-the-Trainer, individual coaching, presentations and demonstrations, as well as provide user support (onsite or remote).

We have in-depth experience and offer training on a variety of software products used in the legal environment, including, but not limited to, the following:

  • Microsoft Office Applications (2010-2013-2016) & Office 365 (Word, Excel, PowerPoint, Outlook, Access & Visio)
  • Skype for Business, Exchange Unified Messaging-Voice Mail
  • Document Management Systems (Autonomy iManage, OpenText DM, NetDocuments)
  • Adobe (Acrobat, InDesign, PhotoShop, Illustrator, Captivate)
  • Financial, Billing, New Client Intake, Time Entry Systems
  • Template and Macro Packages (LegalMacPac, iCreate, WordER*(Enhanced Ribbon)
  • Comparison, Metadata and PDF converter products